In today’s fast-paced world of ecommerce, businesses are constantly seeking innovative ways to enhance their customer service and engagement. Botsify’s WhatsApp chatbot for ecommerce is one such solution that has been gaining attention for its remarkable features. This article explores the top features of Botsify’s WhatsApp chatbot, highlighting how it can revolutionize the ecommerce sector.

1. Seamless Integration with WhatsApp

Botsify’s chatbot seamlessly integrates with WhatsApp, one of the most popular messaging apps worldwide. This integration allows businesses to reach their customers on a platform they already use, making communication more convenient and effective.

2. Automated Customer Support

The chatbot provides automated customer support, addressing common queries and issues instantly. This ensures that customers receive prompt assistance, improving their overall experience.

3. Interactive Shopping Experience

Botsify’s chatbot offers an interactive shopping experience by guiding customers through product catalogs and assisting with their purchasing decisions. This results in higher conversion rates and customer satisfaction.

4. Personalized Recommendations

The chatbot utilizes AI algorithms to analyze customer preferences and behavior, offering personalized product recommendations. This feature boosts cross-selling and upselling opportunities.

5. Multi-Language Support

For businesses with a global customer base, Botsify’s chatbot supports multiple languages. It can communicate with customers in their preferred language, breaking down language barriers.

6. Analytics and Insights

The chatbot provides valuable analytics and insights into customer interactions. This data helps businesses make informed decisions and fine-tune their marketing and customer service strategies.

7. Cost-Effective Solution

Implementing Botsify’s chatbot for WhatsApp is a cost-effective alternative to hiring additional customer support staff. It operates 24/7, ensuring that customers receive assistance at any time without incurring additional labor costs.

8. Quick Setup and Configuration

Setting up the chatbot is a straightforward process. Businesses can configure it to suit their specific needs, tailoring the chatbot to their brand and offerings.

9. 24/7 Availability

Unlike human customer support, Botsify’s chatbot is available around the clock. This ensures that customers can get assistance even outside regular business hours.

10. User-Friendly Interface

The chatbot’s user-friendly interface makes it easy for customers to interact with and navigate through. Its simplicity enhances the overall user experience.

11. Security and Data Privacy

Botsify’s chatbot prioritizes the security and privacy of customer data. It adheres to stringent data protection standards, providing a sense of security to customers.

12. Integration with Ecommerce Platforms

This chatbot seamlessly integrates with popular ecommerce platforms, streamlining the ordering and payment process. It can be customized to work with various ecommerce systems.

13. Scalability

Whether your business is small or large, Botsify’s chatbot is highly scalable. It can adapt to the growing needs of your ecommerce operations without a hitch.

Conclusion

Botsify’s WhatsApp chatbot for ecommerce is a game-changer. Its seamless integration with WhatsApp, automated customer support, interactive shopping experience, personalized recommendations, and more make it an indispensable tool for ecommerce businesses. By harnessing the power of this chatbot, businesses can enhance customer satisfaction, boost sales, and stay competitive in the ever-evolving ecommerce landscape.

Frequently Asked Questions

1. How does Botsify’s chatbot integrate with WhatsApp?

Botsify’s chatbot seamlessly integrates with WhatsApp, allowing businesses to communicate with customers on a platform they already use.

2. Can the chatbot provide support in multiple languages?

Yes, the chatbot supports multiple languages, breaking down language barriers for businesses with a global customer base.

3. How can the chatbot improve customer support?

The chatbot provides automated customer support, addressing common queries and issues instantly, resulting in improved customer satisfaction.

4. Is Botsify’s chatbot a cost-effective solution for ecommerce businesses?

Yes, implementing Botsify’s chatbot is a cost-effective alternative to hiring additional customer support staff, as it operates 24/7 without incurring additional labor costs.

5. Is customer data secure with Botsify’s chatbot?

Botsify’s chatbot prioritizes the security and privacy of customer data, adhering to stringent data protection standards to ensure customer information is safe.

The post Top features of Botsify’s Whatsapp chatbot for ecommerce appeared first on Botsify.

Botsify, a well-known chatbot marketing company that is taking the lead in defining the future of consumer interactions, including chatbot for WhatsApp, is one noteworthy tool that has been creating waves. The top 14 trending tools of 2023 will be discussed in this article as their role in changing the face of digital involvement.

1. Botsify: 

Botsify emerges as a chatbot marketing agency at the forefront of client engagement as the desire for tailored and real-time conversations increases. Businesses may build complex chatbots using Botsify that enable smooth user interactions. These AI-powered chatbots serve as users’ virtual assistants, responding to questions right away, assisting them through procedures, and delivering insightful remarks.

Customer interactions are improved with the addition of Botsify’s chatbot for WhatsApp. Businesses may interact with clients on a platform they are already familiar with by taking advantage of WhatsApp’s prevalence, further improving the user experience. Botsify is a vital tool for contemporary firms wishing to engage with their consumers more deeply due to its versatility and ability to offer personalized solutions.

2. Sender

Sender is one of the most affordable email marketing platforms, packed with powerful features that don’t compromise quality. 

It offers an intuitive drag-and-drop email builder, responsive templates that look great on any screen, automation workflows to save time, advanced segmentation to target your emails precisely, and detailed analytics to track your success. These features empower you to craft personalized email campaigns that engage your audience and drive sales.

Sender also has text marketing campaigns that offer a direct line to your customers’ mobile phones for timely, personalized communication. With this omnichannel approach, you’re not just boosting engagement by reaching shoppers where they prefer but also driving more conversions and keeping customers coming back.

3. MonkeyLearn

Businesses are using solutions like MonkeyLearn in the age of data-driven decision-making to learn important lessons from client interactions. Natural language processing (NLP) is used by MonkeyLearn to assess and comprehend consumer sentiment. This gives businesses knowledge of how customers feel about their brands, goods, and services.

Businesses can find patterns and trends by examining discussions, reviews, and customer feedback. This allows them to make wise choices about their marketing plans and product lineups. Conversational analytics from MonkeyLearn help companies develop more individualized and effective engagement strategies by providing a deeper insight into client preferences and trouble issues.

4. CopyAI

Successful digital marketing is built on the foundation of generating interesting, high-quality content. By using AI to create written material, such as blog entries, product descriptions, and social media copy, The tool CopyAI streamlines this process. Businesses looking to maintain a constant web presence without sacrificing quality may find this tool to be especially helpful.

Businesses can concentrate on strategy and creativity since CopyAI can create content in a fraction of the time it would take a human writer. CopyAI ensures that organizations can keep up with the demands of contemporary digital marketing by streamlining content generation.

5. Emarsys

Personalization has evolved from a mere marketing tactic to a necessity, and Emarsys leads the charge in delivering hyper-personalized experiences. This AI-driven platform enables businesses to analyze customer data, segment audiences, and create tailored campaigns that resonate on an individual level.

Emarsys leverages machine learning to predict customer behavior, preferences, and purchasing patterns. This empowers businesses to deliver relevant content, product recommendations, and offers, resulting in improved engagement, customer loyalty, and ultimately, higher conversion rates.

6. Persado

Email marketing remains a powerful tool for nurturing customer relationships, and Persado takes it a step further with AI-powered personalized email automation. This platform employs AI to analyze language and emotional triggers, allowing businesses to create emotionally resonant email campaigns.

Persado’s AI algorithms analyze customer behavior and preferences to craft email content that resonates on an emotional level. This personalized approach increases open rates, click-through rates, and overall campaign effectiveness, enabling businesses to forge deeper connections with their audiences.

7. Wibbitz

In an era where video content dominates digital platforms, video analytics have become essential for understanding viewer engagement. Wibbitz offers AI-powered video analytics that allows businesses to assess video performance, viewer behavior, and content effectiveness.

Wibbitz’s insights enable businesses to identify which parts of their videos capture viewers’ attention most effectively. By understanding viewer preferences, businesses can refine their content strategies and create videos that captivate and retain their audience’s interest.

8. Emplifi

Effective social media marketing requires a deep understanding of audience behavior and content performance. Socialbakers offers comprehensive social media analytics and insights, empowering businesses to refine their strategies and engage with their target audience more effectively.

Socialbakers’ insights enable businesses to tailor their social media content, timing, and engagement tactics. By leveraging data-driven insights, businesses can optimize their social media presence, drive engagement, and foster brand loyalty.

9. Simplified

Simplified stands out as one of the most trending tools under the AI writer category. . This tool checks all the checklists for the quality of generated content, ease of use, affordability and availability of templates and documents for understanding. This advanced AI platform offers a multitude of features and benefits, making it an essential tool for content creators and marketers alike.

Additionally, Simplified is incredibly versatile in terms of the topics it can cover. The AI writer is capable of generating content across a wide range of niches, from technology to finance to health and beyond. This versatility allows businesses from various industries to benefit from Simplified as they can rely on the platform to consistently produce engaging and informative articles tailored to their specific needs.

This AI writer can generate unique and plagiarism-free copy faster than any other tools mentioned.  Be it business bios, Facebook ads, product descriptions, or any other type of content, Simplified covers with over 70 AI templates to choose from.

10. Arize

The convergence of augmented reality (AR) and commerce has given rise to tools like ARize, which enable businesses to create immersive shopping experiences. ARize allows customers to visualize products in real-world environments before making a purchase, bridging the gap between online and offline shopping.

By integrating ARize’s technology, businesses can offer interactive experiences that showcase products from all angles, enhancing customer confidence and reducing return rates. ARize transforms the shopping journey, making it more engaging and interactive.

11. Brevo

Email marketing remains a cornerstone of digital outreach, and Sendinblue has gained traction for its comprehensive email marketing and automation capabilities. This tool enables businesses to design visually appealing emails, segment their audiences, and deliver personalized content based on user behavior.

Sendinblue’s marketing automation features streamline the customer journey by sending targeted emails at the right time. Whether it’s welcoming new subscribers, nurturing leads, or re-engaging dormant customers, Sendinblue enhances email marketing effectiveness and drives conversions.

Here are the sources of global median values of all essential email KPIs according to our analysis.

Open rate: 21.89%

Click rate: 3.96%

Unsubscribe rate: 0.15%

Bounce rate: 0.51%

12. Brandwatch

Understanding what customers are saying about a brand is crucial for effective reputation management and strategy development. Brandwatch offers social listening tools that monitor online conversations, reviews, and mentions, providing businesses with valuable insights into customer sentiment and trends.

By analyzing social media conversations, businesses can identify opportunities for improvement, track brand perception, and address customer concerns in real time. Brandwatch’s social listening capabilities empower review businesses to make data-driven decisions and foster positive relationships with their audience.

13. Ada

Customer service is a cornerstone of customer satisfaction, and Ada’s AI-powered platform is transforming the way businesses provide support. Ada’s chatbot technology allows businesses to offer instant responses to customer inquiries, troubleshoot common issues, and guide users through processes.

By automating routine customer interactions, businesses can free up human agents to focus on more complex and specialized tasks. Ada’s AI-driven customer service enhances efficiency, responsiveness, and overall customer satisfaction.

14. AspireIQ

Influencer marketing has become a pivotal strategy for businesses to reach their target audience authentically. AspireIQ offers a platform that streamlines influencer campaign management, from identifying the right influencers to tracking campaign performance.

AspireIQ’s tools enable businesses to collaborate with influencers, track content creation, and measure the impact of influencer campaigns. By optimizing influencer marketing efforts, businesses can amplify their brand reach and engagement.

15. Dynamic Yield

Dynamic Yield is an e-commerce customization platform that customizes experiences depending on user behavior and preferences. Personalized purchasing experiences are becoming more and more significant. Businesses can use this platform to give customized information, dynamic pricing, and personalized product suggestions.

The AI-driven personalization offered by Dynamic Yield improves user engagement, boosts conversions, and promotes brand loyalty. Businesses can forge deeper bonds with their customers by providing personalized experiences.

Conclusion

Dynamic Yield is an e-commerce customization platform that customizes experiences depending on user behavior and preferences. Personalized purchasing experiences are becoming more and more significant. Businesses can use this platform to give customized information, dynamic pricing, and personalized product suggestions.

The AI-driven personalization offered by Dynamic Yield improves user engagement, boosts conversions, and promotes brand loyalty. Businesses can forge deeper bonds with their customers by providing personalized experiences.

As businesses embrace these trending tools, they have the opportunity to elevate their customer experiences, optimize their marketing strategies, and stay ahead in a competitive digital environment. The synergy between these tools and the ever-evolving needs of businesses ensures that 2023 will be a year of remarkable innovation and growth across industries.

The post Embracing Innovation: Top 14 Best Trending Tools of 2023 appeared first on Botsify.

A WhatsApp bot is an automated piece of software that utilizes artificial intelligence (AI). Through the chat interface, users may communicate with the WhatsApp chatbot just like they would with a real person. It’s a series of automated WhatsApp responses that mimic human conversation.

Today, any organization can access a New Cloud-based API by immediately signing up or getting started through one of the business solution providers. Why not use WhatsApp Business to improve customer communication today? The process only takes minutes as opposed to months. The following are the top 3 use cases for chatbot on WhatsApp for your business.

#1 WhatsApp Chatbot For Real Estate:

WhatsApp is the most widely used messaging program in the world, with 1.6 billion monthly users. It comes as no surprise that it has evolved into a vital tool for companies offering outstanding customer service and increasing lead conversion. Here are some of the most crucial use cases for real estate WhatsApp bot, you need to be aware of if you work in the real estate industry and are curious about how chatbot technology might help you generate more revenue.

a. Lead Generation:

Given the fierce competition in the real estate industry, generating quality leads may be rather laborious. Additionally, losing a potential lead because of poor communication results in the loss of a business opportunity. The WhatsApp chatbot for real estate handles everything, from welcoming visitors to providing information on several property listings based on price, location, and amenities to responding to consumers’ questions.

An excellent method to interact with customers on a platform they are already familiar with is by using a WhatsApp Chatbot. It enables real estate brokers and businesses to gather lead information including name, contact information (phone and email), budget, number of rooms, and location. To increase their chances of turning the lead into a sale once they’ve created it, they can simply carry on the conversation on the same WhatsApp thread.

b. Virtual Property Tour:

To give potential leads a virtual tour of the property, real estate agents can use WhatsApp chatbots. This is especially useful for allowing international customers or long-distance leads to viewing the properties from any location in the world. Additionally, WhatsApp bots assist real estate agencies to save time by promoting unfinished homes to encourage pre-booking of properties that are still under construction. Customers can quickly request information based on city, zip code, or neighborhood.

c. After-Sale Support:

A WhatsApp chatbot for real estate is a powerful tool for providing first-rate post-sale support at a low cost. Even after the transaction is finalized, the new owners or tenants could have a number of questions and concerns, ranging from assistance in locating nearby amenities to recommendations for a plumbing service.

Such problems and inquiries can be easily addressed by a real estate WhatsApp chatbot in a cordial way. Either completely automate the procedure, or let the bot transfer more difficult inquiries to be handled by people. The WhatsApp chatbot for real estate unquestionably raises customer pleasure.

#2 WhatsApp Chatbot For Ecommerce:

The eCommerce industry has advanced significantly thanks to technological improvements. It is one of the fastest-growing worldwide consumer segments, with billions of people purchasing online every day. It has been amazing to observe how the market is strategically utilizing WhatsApp in its plan to foster competition.

a. You Can Place An Order:

A WhatsApp chatbot for eCommerce is a fantastic method to give customers a seamless experience from purchase to repurchase. Customers may explore and place orders right from the WhatsApp chatbot, reducing the need to transfer them to another platform and boosting the likelihood that the sale will occur.

Customers will be able to place orders from the comfort of their phones thanks to eCommerce companies’ usage of WhatsApp chatbots to push data directly to their CRM or database.

b. Seamless Post-Sale Support:

A short post-purchase check-in can be performed using the WhatsApp chatbot for eCommerce once the consumer has received their product. In the event that the product needs installation or how-to instructions, this can be quite helpful.

Even though designing these product-specific WhatsApp template messages to test can take time, if done effectively, it can help you gain clients’ trust and earn those additional brownie points to develop a loyal customer base.

c. Product Recommendations:

The possibility of using a WhatsApp bot to recommend products and purchases has not yet been fully realized. In actuality, a WhatsApp chatbot is a better option for personalized recommendations than an individual conversation.

All you have to do is take advantage of the moment when the customer is already speaking with you and use interactive images, gifs, and videos of the products to offer purchase recommendations and provide a personalized user interaction to the customer by strategically fusing the previously gathered data with new product demands.

#3 WhatsApp Chatbot For Healthcare Chatbot:

In the past, healthcare professionals have been able to provide their patients with the finest care possible because of the integration of AI-powered chatbots and medical infrastructure.

a. Query Resolution:

Most consumer inquiries that come into a healthcare facility are urgent in nature and call for prompt treatment. NLP-powered chatbot WhatsApp is trained, able to comprehend user inquiries, and capable of providing precise responses in real time. Further integration with internal datasets enables WhatsApp chatbots to train, learn, and ultimately improve answer accuracy.

b. Scheduling Appointments:

In the healthcare industry, WhatsApp bot API can help patients schedule and confirm appointments based on the doctor’s availability. The bot is so sophisticated that it can use third-party APIs with API monitoring to ensure correct functionality to track follow-ups on its own.

Additionally, these chatbots can be connected with numerous back-end medical systems to retrieve data about top doctors, open appointments, consulting fees, pharmacy hours, etc. Patients can use WhatsApp chatbots to reschedule or cancel appointments and find the closest hospital or testing facility.

c. Testing and Results:

There is no need for anyone to pick up test results in person because a chatbot on WhatsApp sends and receives test results from doctors to patients and vice versa. In addition to keeping track of their upcoming medical reports and providing information about various tests and their costs, users may also use WhatsApp chatbots to help them.

To Summarize:

Businesses now have countless options for connecting with and engaging with WhatsApp’s enormous audience because of the platform’s daily connections of billions of users. Using WhatsApp chatbots, businesses can now swiftly and efficiently engage with customers on the platform they prefer thanks to WhatsApp for Business.

You can construct the WhatsApp bot using a variety of chatbot building platforms, but you should be careful when selecting your vendor because some of these platforms won’t assist you in getting your WhatsApp company clearance. Additionally, you won’t be able to start your chatbot without WhatsApp’s consent.

The post Top Notch 3 SME WhatsApp Bot Use Cases appeared first on Botsify.

As per reports, by 2023, businesses will start saving 2.5 billion hours with the use of the WhatsApp Chatbot. (AiSensy)

When people claim that a Chatbot is a program that communicates with users using pre-filled messages, it’s easy to grasp. Texts or even voices could be used for this communication. A WhatsApp Chatbot, on the other hand, is defined by its application. On your WhatsApp Business Account, a WhatsApp Chatbot allows you to automate your sales and customer service. 

Before starting with how to build a chatbot on WhatsApp, figure out do you really need a WhatsApp chatbot?

Are You In Need Of WhatsApp Chatbot?

Are you a company looking to join WhatsApp? If so, why do you think that is? Certainly, since one of you:

Desire to use WhatsApp Business to grow your business or Would you like to bring your customer service to WhatsApp?

If you want to grow your business on WhatsApp, you’ll need to replicate the experience you have on your website or store. You’ll be recommending all of the products, displaying categories, sending reminders, and speaking with your consumers on a regular basis.

• How are you going to be able to accomplish it 24/7?
• How many live chat sales/support people can you engage to manage even 1000 customer interactions each day?

As a result, WhatsApp Automation is required. It is not only more efficient and speedier, but it also saves you money. An intelligent WhatsApp chatbot and a WhatsApp automation:

• Will support your users even while they are not functioning
• It saves money by eliminating the need for many agents
• Unlike humans, it can handle numerous discussions at once
• It is both quick and effective

What Is A WhatsApp Chatbot?

A WhatsApp chatbot is a computer-assisted conversation buddy. It allows a person to have a conversation with a computer. On WhatsApp, you usually have a conversation with another person (for example, one of your friends), but with chatbots, you are conversing with a machine rather than a person.

Why Use WhatsApp Bot?

WhatsApp is one of the most popular messaging programs on the planet, with over 2 billion users worldwide. It may be found in more than 180 countries and 60 languages. Furthermore, 1.6 billion people use WhatsApp on a monthly basis. As a result, 65 billion WhatsApp messages are transmitted each day.

So, in a nutshell, you should use WhatsApp because your clients are already there, waiting for you to send them a message. Aside from that, because WhatsApp is utilized by so many people all over the world, you can contact any possible client using it.

Here are the ten most important reasons to have a WhatsApp bot for your business:

1. Customer service time and money can be saved
2. Increase your sales
3. Increase the number of leads
4. Instead of days, respond in seconds
5. Available throughout the clock, at any location
6. Send customers personalized messages in real-time
7. Messenger apps (such as WhatsApp) are becoming increasingly popular
8. People are receptive to the use of chatbots
9. Internally, your organization can use chatbots
10. Make a statement in the crowd (aka, not many businesses use chatbots yet)

WhatsApp Bot Use Cases:

You must use a WhatsApp Message Template if you wish to send a message to a user outside of the 24-hour window. However, you can only send a message in very precise circumstances; otherwise, WhatsApp would not allow it. There are a total of 11 circumstances, have a look at them:

1. Account Update:

This category can be used to notify users when their accounts are updated or modified. Customers, for example, can be notified when they have successfully opened an account on your website. As for being banned or restricted from WhatsApp, it’s important to learn how to unbanned from WhatsApp quickly and use the benefits these platforms offer.

2. Issue Resolution:

You can reply to user inquiries or complaints about your business using the Issue Resolution category. For example, if your website or service is currently unavailable, you can advise users that you are trying to resolve the problem.

3. Personal Finance Update:

You can utilize the Personal Finance Update to send consumers personal finance-related messages. This is particularly beneficial to insurance companies and financial institutions.

4. Shipping Update:

You can utilize the Shipping Update to keep clients informed about the status of their orders. “You will receive your stuff within 24 hours,” for example, might be sent.

5. Transportation Update:

This template is for delivering consumers transportation information or updates. You could, for example, send a message when a flight is delayed (just like KLM did!)

6. Alert update:

Customers should be notified of crucial updates or news. This category is for general user announcements. For example, if a consumer orders a product from your webshop, you can give him an update.

7. Auto-Reply:

When your business isn’t online or available to answer right away, you can use this category to send auto-replies to customers. To be honest, most businesses with WhatsApp chatbots don’t use this feature because a chatbot is available 24 hours a day, seven days a week, and can answer at any time.

8. Payment Update:

The Payment Update is used to provide payment-related messages to consumers. When a payment is successfully received, for example, you can send a message.

9. Reservation Update:

This one looks a lot like the Appointment Update. You may send confirmations, reminders, and other updates to users about their bookings using the Reservation Update.

10. Ticket Update:

This can be used to give customers ticketing information or updates. It’s especially handy if you solved a ticket after the 24-hour period had passed.

How To Build A Chatbot On WhatsApp In 2022?

Step #01: Choose The Right Platform

The first step is to decide which chatbot platform you want to employ to create your WhatsApp chatbot. The most popular strategy used by chatbot builders who provide WhatsApp chatbots. It frequently entails additional expenses, but you must pay for both the chatbot platform and the WhatsApp business supplier. Choose the right chat bot platform that offers the right chatbot on WhatsApp for your business.

Step #02: Get Approval Of WhatsApp Business API

After you have decided on a chatbot builder, you will need to apply for WhatsApp Business API approval. You can’t have a chatbot on WhatsApp unless you have been approved for the Business API. The reason you need to choose your chatbot platform first is that the WhatsApp Business API application varies per platform. WhatsApp requires between 5 and 15 working days to process your application once you have applied for the WhatsApp Business API.

Step #03: Sign In For Botsify

Log in to Botsify’s dashboard to begin developing the bot after signing up for Botsify and submitting payment details. Botsify offers you the easiest onboarding.

Step #04: Create A Story

The next is to create a story, for that go to Chatbot AI from the left toolbar and select “create a story”. Create your desired story, add media blocks, and save the story.

Step #05: Test Your WhatsApp Bot

So now that you have saved the story it is time to test your bot. Click on “test your bot” at the right bottom, and test your no-code Chatbot.

Step #06: Connect With WhatsApp And Fill The Form

Go to settings and connect your bot with WhatsApp, afterward fill out the requested form and proceed. And that’s it you have your WhatsApp bot installed and ready to be used.

Send Broadcast Messages Via WhatsApp Chatbot With Botsify:

Chatbot on WhatsApp with Botsify gives you the advantage of sending broadcasts within the dashboard. Broadcasts can be used to convey basic text messages, messages with options, and even path navigation. We even provide you the option to plan your broadcasts and tailor them to specific user groups. You will need to utilize a template message to send messages outside of the 24-hour window on WhatsApp. Learn how can you do it:

How To Send A WhatsApp Broadcast?

Once the media blocks have been approved by Facebook, all approved WhatsApp media blocks will be listed in the “Whatsapp Media Blocks”. Then go to whatsapp broadcast;

Step 01: Select Users

You can select users in 3 possible ways; all subscribed users, upload users, or you can send user segment

Step 02: Check Out Broadcast Charges

Before sending the broadcast, check out the charges according to your country.

For reference: charges wrt country

NOTE: Botsify charges 10% of the total broadcast charges

Step 03: Send Broadcast

After filling out all the important details, make sure to double-check everything. And that’s it your broadcast is ready to be sent!

How To Create A WhatsApp Media Block?

To send broadcasts, you must have your media blocks ready. However, for creating the WhatsApp media blocks follow the steps below;

Step 01: Go to Publish

From the left sidebar, click publish and go to the WhatsApp icon.

Step 02: Create WhatsApp Media Block

Once you have clicked on the WhatsApp logo a popped-up sidebar will open, showing the option for WhatsApp media block, click that.

Click on “create WhatsApp Media Blocks” to create your first media block.

WhatsApp media blocks are of 4 types, which are as follows:

Textual media: It is the words you write in the form of content that portray the product’s identity except for its visual image

NOTE: if you send audio as a media block it will fall under textual media.

Image media: the visual representation of the media block can be sent via media block. However, it supports jpeg, jpg, and png

Video media: it is also the visual representation of the content that has been sent to the client. However, this media type supports mp4 and 3gp

File media: with this media you can send all documents, this media type supports pdf format only

Step 03: Name The Media Block

After creating your media block, name your media block to the name field provided, then save it. 

NOTE: the name of the media block must be unique

Frequently Asked Question (FAQs) On Chatbot WhatsApp:

The following are the top questions asked by users of the WhatsApp chatbot:

Q1: How do you add a chatbot on WhatsApp?

Ans: Adding a chatbot on WhatsApp is not as hard as it seems, just sign up for us and let us handle the hassle

Q2: Is WhatsApp chatbot free?

Ans: No, the WhatsApp chatbot pricing is $250/month and $200/year

Q3: How do I choose chatbot on WhatsApp?

Ans: Choosing chatbot on WhatsApp can be a bit tricky but look if it supports your business then you must opt for it.

Q4: Can we create chatbot for WhatsApp?

Ans: Creating a WhatsApp bot does not have to be a one-person project. To make a WhatsApp bot, you can utilize a chatbot platform like Botsify. When you use these best practices, you not only save time and improve your clients’ experience, but you also form a link with them that can lead to long-term loyalty.

The post How To Build A WhatsApp Chatbot In 2022 appeared first on Botsify.

Moreover, many businesses faced data exploding, poor customer service, monitoring, bulky messages, and more.

But, where there is a problem, there is a solution. To all these problems, Botsify came up with a solution naming – WhatsApp Chatbot.

WhatsApp Chatbot provides real-time and quick responses to the customers, sublime customer service, and most importantly communication hitch between customers and businesses can be minimized to zero with WhatsApp chatbot.

Many industries including food, clothing, health, eCommerce, and others were in great demand for WhatsApp chatbot, therefore, Botsify has started providing automation with WhatsApp Business API to ease their customers to an optimum level.

We have arranged a webinar on WhatsApp Chatbot to let the businesses understand WhatsApp bot and its uses at a vivid pace. Do you want to know all technicalities of the WhatsApp bot to elevate your business?

Then Register Now to not miss out on this!

What Will You Learn From?

• How to facilitate companies through an immersive and visual medium to communicate with clients?
• How can you make your business available over multiple channels?
• How to increase brand credibility with Whatsapp?
• How can you develop a customer-centric chatbot catering to an international audience?
• How can your business offer a richer customer experience that helps with customer retention and engagement?

Who Would You Be Listening To?

The CEO & Founder of Botsify, Usama Noman himself will be gracing your screens. He has a rigid grip on technicalities and has deeply studied WhatsApp Chatbot to make sure there is no loophole. He will be in a conversation with the Product Marketing Manager at Botsify, Shahroz Nawaz, who rules the daintiest details of customer success.

Learn a lot more than this under these two individuals. Save the date & Register Now!

The post [Free Webinar] Why Your Business Needs a WhatsApp Chatbot? appeared first on Botsify.

If you are interested in meeting all your business needs. You have come to the right place. WhatsApp Bot, this simple AI tool, can meet your critical business needs!

WhatsApp is now a mobile messaging platform for most people. It has reached the point of sending 29 million messages every minute. That’s about 65 billion per day. This means people are now more comfortable using WhatsApp than other platforms. So it makes much more sense to interact with users through WhatsApp than to download an app.

Here are some important things you need to know to grow your business with bottom-up WhatsApp. Let’s take a look at why and how WhatsApp is important to your business, the benefits of WhatsApp chatbots, use cases, and some great success stories.

 Let’s Discuss…

How WhatsApp Bot is working in business development?

Do you Know? WhatsApp has over 1.5 billion active users in 180 countries. With so many users, WhatsApp has become a leader in the global messaging industry. Created as a platform for consumers to communicate with friends and family, some have gradually evolved into a potential environment for businesses to communicate with customers.

That’s why we live in an era where you can find chatbots anywhere-apps, websites, Facebook pages, etc. So you also need a chatbot for WhatsApp for your potential business.

WhatsApp …

WhatsApp is undoubtedly the world’s largest messaging platform with over 450 million users every day. It is very popular in other regions due to its carefully designed design and simpler layout.

For marketers and advertisers seeking leads across multiple platforms, WhatsApp took first place, followed by other platforms such as Facebook, Instagram, and more. WhatsApp chatbots interpret how companies of all sizes can make the most of it. It is a widely-used communication platform through the use of virtual agents. Let’s see what kind of audience you can find on WhatsApp.

According to Statista Customers, we can grab on WhatsApp

Here’s how the core of WhatsApp, thanks to its numerous active users, can help you get a lot of customers who tend to grow your business without problems. With this service, you can provide the support you need on the platforms your customers use most. Not only will you be able to interact better with your customers, but it will also improve your customer experience and help you retain them over the long term.

You can reach a large audience by simply using the bottom line of WhatsApp for business. According to a CNET article a few years ago, one of the reasons Mark Zuckerberg bought WhatsApp is:

“WhatsApp is the only widely used app we’ve ever seen that has more engagement and a higher percentage of people using it daily than Facebook itself…WhatsApp’s engagement rate, or the ratio of daily active users to monthly active users, is an impressive 70 percent, whereas Facebook’s engagement rate is around 61 percent.”

Key Benefits of Using WhatsApp Chatbot

Using cognitive services to build intelligent chatbots on WhatsApp, businesses can automatically perform product surveys, product catalogs, customer support, follow-up communications, sales, conversions, and more. Bot on WhatsApp as a whole supports initiatives to increase brand awareness. Attract potential customers and increase customer loyalty.

Improve marketing campaigns and advertising opportunities

Many companies use a bot for WhatsApp to market their products and services such as upcoming events, new players, new services, new offers/discounts to customers around the world. The platform helps businesses provide personalized recommendations to their customers by analyzing historical data and past purchases.

Companies can also send monthly newsletters and campaign publications to subscribers. With WhatsApp chatbot integration, businesses can automate repetitive marketing tasks, so sales and marketing teams can focus more on lead generation.

Give your customers the best access

With WhatsApp chatbot, customers don’t need to download a separate app or visit the official website to contact the company. Customers need to interact through WhatsApp chatbots in the same way they communicate with other app connections. And if the chatbot is unable to provide the solution to the client, it will redirect that client to the rep.

Build a strong brand identity

By giving your WhatsApp chatbot a brand personality (human personality), you can make the right impression on your customers and increase your brand loyalty. With a well-established brand, organizations can dramatically improve customer engagement and sales.

How Chatbot can Help you in Achieving the Mentioned Benefits.

If you want perfect WhatsApp for your business, there are some things you must need to add to your WhatsApp. For ease, we have gathered a list of the things you must have to add to get better results.

• Frequently Asked Questions Send answers to the most common questions to your customers via chatbot messages without human intervention.
• Regulated sales Reassure your customers with a simple sales process that quickly and seamlessly with predefined chatbot chat flows.
• Engaging messages Send more chatty and engaging automatic updates to increase customer satisfaction while keeping “information” about the products/services ordered without agent intervention.
• Paperless documents Distribute relevant documents (along with photos and PDF attachments) directly to customers, allowing customers to have all the digital assets they need in a more personalized and interactive way in one application
• Support Conversation We help customers solve problems through sophisticated AI-driven conversations and seamlessly transfer data to human agents as needed.
• Multilingual support Increase engagement and retention by providing clients with native-speaking support without hiring native speakers.

Which Platform to Use for Whatsapp Bot?

So, what we’ve already discussed is enough to understand the importance of WhatsApp chatbots. When you are ready to create a WhatsApp chatbot bot. We also have a good platform to help you achieve all of the goals and benefits discussed above.

Botsify is here. Whatsapp chatbot feature helps you grow your business to a high level. Let’s take a look at how the Botsify Whatsapp chatbot works and simplifies your business.

Companies using WhatsApp in 2020

WhatsApp is a very affordable messaging app that does not require ads, offers free international messaging, and has over 1.5 billion users worldwide. If that’s not enough to make the company a part of communication, on the first day of the Covid-19 shutdown, more and more companies want to come in and explore the possibilities of communication in one of the programs. The most used message. Companies that use WhatsApping include:

Make My Trip – Notification Bot

IRCTC created the MakeMyTrip travel platform to provide users with real PNR and train status on their smartphones. You must have the latest version of WhatsApp on your phone and, of course, have an internet connection working.

When booking a ticket through Make My Trip, I checked all the invoice information sent through WhatsApp. Make My Trip (MMT) is more convenient than sending SMS to individual customers with a link to update tickets. So we send all ticket information and updates to customers via Whatsapp.

Gamescom

Gamescom’s WhatsApp chatbot assists visitors to the world’s largest gaming festival. To prepare for the show (explains where and how to go, buys tickets, etc.) and provides important information.

Here’s how Gamespot Gamescom is helping participants fully prepare for the activities they attend, such as explaining places, how to get there, buying tickets, and more at the world’s largest gaming fair, held annually.

 BMW – Workshop customer service with WhatsApp

BMW has decided to activate the chatbot so that stakeholders can follow the news of the DTM Championship. It is for media but can be used by anyone using WhatsApp Messenger.

Through WhatsApp chatbot, people can learn more about the brand history in 2017 BMW Cars, M4 DTM, and Sports. It only works in English or German and we don’t expect to extend our service to other languages.

BMW said their call requests were rejected by nearly 60% and their presence on the WhatsApp platform helped increase the referral rate to 90%. Also, customers can easily inquire about the vehicle’s repair status and additional information via WhatsApp.

WHO – COVID-19 Information Bot

During the COVID-19 virus outbreak, the World Health Organization (WHO) launched a WhatsApp chatbot to protect people from coronavirus. According to the World Health Organization, this fine could send information directly to nearly 2 billion people.

The WHO said in a statement that health alerts provide news and information about the epidemic, including detailed symptom information and advice to protect consumers themselves and others.

The service also provides real-time status reports and figures, “helping decision-makers protect the health of the population,” the organization said.

The best Industries and Use Cases for a WhatsApp Chatbot

Ecommerce

E-commerce or e/internet commerce is one of the fastest-growing global consumer segments. Billions of consumers use their phones and computers to shop online every day. Sending updates to them is inefficient and slow.

1. Sales Funnel Support
2. Installation Order
3. Review and CSAT

Examples of e-commerce  Companies using Whatsapp Chatbot

• Make my Trip
• BookMyShow
• Pandora

Real Estate

An important economic difference that sets real estate apart from other industries on this list is the cost of losing a leader. Every transaction a real estate company loses represents a significant portion of the potential lost revenue. The WhatsApp chatbot allows real estate companies to automatically generate and apply wiring around the clock. Real Estate Company Use Case-

1. Collecting data about interested customers
2. Door-to-door order and confirmation
3. Payment notification

Examples of Real estate  Companies using Whatsapp Chatbot

• Brook field asset manager
• Haro buildersRead More: how to sell on WhatsApp

Automotive

In particular, the demand for car purchases in India is steadily increasing. The industry is constantly introducing new models to meet the needs of our growing customers. Some car dealers also offer auto insurance services and subscribe to auto insurance companies. Chatbots can collect the necessary information and pass it on to subsidiaries. Then the subsidiary can contact you.

Examples of use by car companies-

1. Car dealer request
2. Appeal to customers who want to buy a car
3. Order a test drive

Examples of e-commerce  Companies using WhatsApp Chatbot

• BMW
• Argentine racing series SuperTC2000
• Volkswagen Automobile Frankfurt

Final Thoughts

WhatsApp is a platform that connects billions of daily users, and now offers businesses endless opportunities to reach and interact with a vast audience. With WhatsApp for Business, businesses can now interact with customers on the platforms they love and are already using. Once an easy-to-use chatbot is developed, businesses can take advantage of the loyal audience and advanced engagement offered by WhatsApp. With the right chatbot platform, your customer service operations will be streamlined and your customers will be better served than your competitors.

Automating customer service with WhatsApp  A I bots benefits your business as well as your users. Chatbots can save money and provide businesses with 24/7 customer service. And with this chatbot, you can target audiences all over the world and give them a personalized place to contact them…

WhatsApp chatbots are the future of online business. And soon going to become a necessity so it’s high time to get your hands on the WhatsApp chatbot.

The post Why your Business Needs a Bot for WhatsApp appeared first on Botsify.

You know what? Including over 1.5 billion monthly active users spread across 180 countries, Whatsapp has risen as the global leader in the field of messaging. Even though It started as a platform for users to attach with their friends and family, a part of it has slowly developed into a potential medium for online businesses to engage with customers.

So the first thing pops up in your mind is why our online business needs a WhatsApp chatbot as there are many other social media platforms that can market our business easily but what are the special perks we get after applying WhatsApp chatbot?- So let’s discuss what is the important factor that made the WhatsApp chatbot the essential need of an online business.

But Why implement WhatsApp chatbot to Online business?

According to a recent report, the number of purchases made through smartphones was 80% last year. That’s quite a sign, how portable mobile commerce is conquering desktop users and rising to the top of the marketing ladder.

This is why instant messaging platforms come into play. Messaging platforms have revolutionized the user experience by making it more accessible, convenient, and adaptable.

WhatsApp has now become the leader on the global market boasting 1.6 billion active monthly users and increasing its user base with 15% every year.

Becoming accessible on a platform where customers already feel at home and comfortable can not only serve you win their trust but also save significant costs on creating bespoke solutions such as apps which, in the end, have much lower engagement rates.

Botsnext

1. Availability of Business Profile

You can enhance your availability with a WhatsApp Business profile, you can make important data easily available to the customers 24/7. This includes your: 

• Business hours,
• Store/business address,
• Corresponding location pin,
• Email ID,
• Website links,
• Contact details, and
• Brief business description

2. Smart Replies and Messaging

You can save repeatedly sent messages as templates and preserve time with the Smart Replies feature. For example, typing “/thanks” will deliver the message “Thank you for your business! We look ahead to working with you again.” to your customer. These messages can be customized as per your choice.

You can also set up an “away” automated message if buyers contact you outside of business hours. Simultaneously the same lines, you could also set up a greetings message that introduces the customer to your goods or services when they start a chat with your business. 

3. Increase in Sales with WhatsApp chatbot

Now you have got your probability details then let’s concentrate on sales. With the WhatsApp chatbot, you can engage with new clients and personalize the overall sales cycle. You can engage with the users conversationally by giving discounts on the goods they will be interested in.

This will create interest in your customer’s mind and will proceed to complete the purchase process through becoming your full-time customers. You can also introduce vouchers or special features on successful purchase completion that will influence them to continue their shopping in the chatbot itself.

4. Information gathering

When a user gets in contact with your WhatsApp chatbot you can automatically retrieve his contact number and name, but why to restrict with the given information when you have the best medium to get more details from your customers.

In getting with the communication with the customers you can get better details to make the overall experience personalized for them based on their concerns, language, and area. This also really assists in separating a list of customers with similar product interests to send broadcast messages at one time which can get better attention from interested customers.

5. Collect better Feedback

As you all know Feedback and reviews are the important factors to get the trust of a new customer but obtaining it from the past customer is a challenging task. After the purchase, many customers avoid opening emails or messages that ask for their review. And, it was noticed that people who had a bad experience are often the ones to click and visit the website to write a negative review about it which reduces the likelihood of goods even if it’s not that bad.

That’s great…

Excited to create a chatbot?

Let’s Create Botsify’s WhatsApp Chatbot

So let’s Create your Automated WhatsApp Chatbot Just in Seconds. Ready to get started? Get your own WhatsApp Business chatbot up and running with Botsify to gain the benefits of conversational marketing.

If you’re ready to boost sales, improve customer service, and bring in more customers to your online business, an SMS chatbot is a perfect tool for you. Sign up for Botsify for free today, or check out our Pro plan for supercharged features and functionalities. There’s no coding or previous experience required to build a bot with Botsify, so you can get started right away!

Now you can create a WhatsApp chatbot in just simple steps. Yeah! you heard it right…  creating a WhatsApp chatbot is as easy as ABC.

Create Your Own Chatbot or select a Chatbot.

So first of all if you don’t have any chatbot with Botsify you can create it and if you have a chatbot already and want to integrate the same in WhatsApp you can do that also, So all at first you need to have a chatbot at Botsify. So if you do not have any chatbot create it now and try this platform free for the first 14 days.

Fill the Useful info in a Provided Form

So, Have you created or selected your chatbot?- Are you ready with your chatbot? then here is the next step for you after creating or selecting a chatbot(If you have a chatbot already) you just need to fill a form provided by the Botsify in which you have to feed some useful info…Easy peasy!!!

Wait for 2 Days and Get your WhatsApp Chatbot

At last, after feeding all the Infos you just have to wait for a couple of days so that the developers can connect your chatbot with your WhatsApp and here you go after 2 days your chatbot is ready! Get started now…

Here is Bosify’s working Whatsapp bot:

Botsify's WhatsApp chatbot engaging customers

Benefits of Botsify WhatsApp Chatbot with different perspectives:

WhatsApp, in the form of WhatsApp business chatbots, offers businesses the golden chance to reach out to a broader set of audiences and give them the best customer service that keeps them getting back to you. Explained below are different benefits of the WhatsApp chatbot involving the benefits with multiple different perspectives:

1. For Clients

Clients can gain the following benefits of WhatsApp chatbot: 

• With chatbots, clients can not only initiate conversations with businesses but also have instant resolutions to their queries.
• Getting instant replies means that they can have a two-way conversation with businesses.
• Round the clock support means higher client satisfaction rates.
• AI-powered chatbots are capable of personalizing conversations, which will add to the value and quality of the interaction.
• End-to-end encryption, two-factor authentication, and business verification offer users’ data and identity protection.
• Businesses are available over an already-available platform rather than downloading a different app.
• Additionally, users are already accustomed to the layout and functioning of the app.

2. For Business Owners 

For business owners, here are some of the benefits of WhatsApp chatbots:

• The platform is available to all, be it small, home-run businesses or large enterprises.
• WhatsApp chatbots offer a richer customer experience that helps with customer retention and engagement.
• Builds brand awareness and brand loyalty while enhancing customer relationships.
• Makes your business available over multiple channels.
• Ability to send broadcasts and outbound notifications to clients.
• Facilitates businesses to connect with customers through an interactive and visual medium.
• Global availability of WhatsApp (barring China), which allows you to develop a customer-centric chatbot catering to an international audience.

3. Customer Care and Customer Support Executives

Here are the main WhatsApp business chatbot benefits from the customer support angle: 

• WhatsApp chatbots can be customized to deal with frequently asked questions.
• Customers will receive instant responses from your business, and this two-way conversation adds to brand loyalty.
• Complex queries can be automatically handed from the bot to the customer support executive using chatbot-to-human handover.
• If unable to provide a satisfactory resolution, chatbots can also suggest nearby stores or service centers and even share their location pins.
• Chatbots can share ticket status and important details with clients. For example, a WhatsApp business chatbot representing a travel agency could share check-in details, live flight status, itinerary, etc.
• Through WhatsApp chatbot, organizations can set up and collect surveys from clients. This can help with the enhancement of their products and services (and even chatbot workflows in some instances). 

That’s great, isn’t it!!!

So what are your thoughts about the WhatsApp chatbot?

Don’t forget to share your views with us in the comment section below so that we can learn it…

If you like Botsify’s WhatsApp Chatbot feature and want to try them then join a demo meeting with us.

The post How To Create Whatsapp Chatbot For Online Business Owners appeared first on Botsify.

Let me tell you one thing nobody had a perfect strategy to control their churn rate so you are not alone. Almost all online business owners are looking forward to new strategies to develop their customer churn.

So we have a good and easy strategy to control your customer churn rate. But before knowing about the strategy let’s discuss a bit about what is customer churn and why its rate is important?

So in easy words, we can say that the customer churn is the rate of customers that stopped using your organization’s product or service through a certain time frame. You can also calculate churn rate by dividing the number of buyers you lost during that time period — say a quarter — by the number of customers you had at the beginning of that time period.

And by the customer churn strategy, we meant that it is a set of actions a business takes to engage existing customers. Successful strategies use a logical and personalized approach that can change over time.

You know what ? it sounds easy, but it can be very challenging to get customers to stick with your company in a frequently crowded market. A good customer churn strategy looks at how many buyers leave and the underlying causes why. 

If you see your turnover rate going up, it could be a sign that something isn’t working well. It could indicate you need to improve your customer service experience approach or how and when you communicate with customers. Improving the Customer churn rate is very important to improve the growth of your business.

So it’s important for you to set up a perfect and easy strategy to engage your current customers and decrease your customer churn.

We have an easy and very efficient strategy that you can use to improve your customer churn rate and grow your business more efficiently.

WhatsApp Chatbot to Improve Customer Churn Rate 

Now you can automate WhatsApp messages service to improve your business. WhatsApp chatbot is that growth hacking tool about which we discussed above. By using AI technique we can reduce the customer churn at an extreme level. We can use the WhatsApp automation tool to grow your business. You know what? it can fulfill all the requirements needed to improve customer churn rate.

Make a good first impression

A popular saying in the business world is that you never get a second chance to make a first impression, but companies don’t look to be using that to reduce customer churn. Even after someone signs up for your Messenger or SMS list, there are things they don’t know about your products or brand. 

So by using WhatsApp chatbot, we can continuously engage our students personally. To obtain a good first impression, Val Geisler, Founder of Fix My Churn, uses a strategy called “The Dinner Party Approach”. A summary of the strategy from her interview with the company over at Intercom is: 

“If you think about onboarding like you’re hosting a dinner party. You don’t instantly shove the main course in front of your guests. Instead, you bring a drink for them, show them around, serve some appetizers, then the main course, which is followed by dessert — and you’re having a great conversation throughout.” 

So exactly like this, you have to treat your customers by engaging them within your product and by creating a personalized environment with them and it is very easy with chatbot especially by WhatsApp chatbot it’s quite easy to treat them special within their personal space.

If you’re in e-commerce, you can convey a newcomer’s guide that gives a first-time buyer how to use the product they purchased. Over the course of a few days, you can show them creative ways to further use it and discover new value. 

Gives more customer satisfaction

Customer retention is a byproduct of customer satisfaction — and auspicious analytics is provided to create a more satisfying experience.

According to Matt DiMarsico, senior vice-president of business development with Xavient Digital – powered by TELUS International.

 “When you implement a chatbot or sentiment-analysis tool, you’re able to resolve issues quickly without having any intermediary or hold time. You’re avoiding those first few minutes of the interaction that can be frustrating for customers,”

 “By increasing the efficiency of problem resolution using AI, you, in turn, reduce churn.”

Efficiency and problem-solving are the foundation of good customer experience. So these all things are easily possible by using artificial intelligence tools like WhatsApp chatbot.

Get loyalty customer

Loyalty programs are one of the best ways to improve customer lifetime value. Which is why it’s helpful for businesses to install one to reduce churn. With a loyalty program, you can encourage customers to give more money with you in recovery for points, discounts, special offers, cashback, etc. 

Through chatbot, you can be sent your customer pre-design templates of different loyalty cards, birthday wishes, and other local marketing templates

At Botsify they have already designed template and also you can create a template of your choice, that’s totally great. One great example of loyalty rewards programs are from Blume, a direct-to-consumer (DTC) company specializing in self-care products for women. 

Generate more Revenue

Chatbots are conversational computer programs. They are essentially an automatic messaging system. Chatbots are very engaging, and the customer loves them for their 24/7 availability and fast replies. The profit potential chatbots offer is especially improved by the fact that their demand in the business is skyrocketing.

Here’s what one of our customers was able to achieve for Action Realty with our chatbot-driven real estate leads strategy:

Woah that’s great!

There are many organizations that are employing chatbots to grow their businesses and generate leads in different fields. We have so many examples of revenue generation with chatbots. You can further read this case study of how a real estate leads generated $500k by using a chatbot.

Chat with your customers more often

Adding more to great first customer experience, you need to talk more with your prospects and customers. Perhaps some aren’t thinking about a tie with your company, or they don’t sense that you care enough. Engaging constantly with them can assist you to build affinity and loyalty, and reduce your churn rate. 

So in this, there is a chatbot that can help you to talk with them 24/7 and make them feel important, and WhatsApp chatbot provides them the personal attention and also gives them their personalized space where a customer feels free to chat and convey his or her thoughts about the product.

Mention, a social listening tool, fought with churn as their customer-base grew over 200,000 users. They were previously successful with email automation for free trial users, so they decided to use the same approach for paid users. 

By educating people on how to be successful with your product, you create buyers that stick around. The enhanced communication was only successful because Naming continued to send helpful resources to customers. Customers won’t always understand your products or services right away, so show them with valuable content and give them a reason to stay.

So these are some of the benefits you can grab by a WhatsApp chatbot and improve your customer churn rate at an extreme level by making them engaged within your products 

Managing customer churn rate is critical to the success of your business. There are many ways to decrease this turnover, and many, if not all of them, revolve around talking with your customers. A small improvement in your customer churn strategy can make a significant impact on your long-term growth.

What is your thought about the WhatsApp chatbot’s role in Improving customer churn rate? Let us know in the comment section below.

The post Improve Customer Churn Rate With WhatsApp Chatbot appeared first on Botsify.

So for that, you have to improve your growth hacking strategy and find out an excellent tool that can be proved as an ultimate growth hacker for your business. If you’re ready to grow your business, and you want to do it quickly.

First, know about the growth hacking tools that’ll help you to reach your goals. There are a lot of business growth tools and applications out there, and sometimes it’s tough to identify which are the most useful. That’s why we’ve done the hard work for you, and found an important tool to help you execute your business growth strategy at every stage of the growth hacking funnel. 

Now before understanding the tool first understand what is growth hacking and growth hacking funnel?

Growth hacking is an umbrella term for strategies focused solely on growth. It is usually used in relation to early-stage startups who need massive growth in a short time on small budgets.

It’s a way to reflect the different stages of interaction with your customers. The growth-hacking funnel consists of:

• Acquisition
• Retention
• Revenue
• Referral

Here is a little infographic of above-mentioned terms:

WhatsApp chatbot is an ultimate growth hacking strategy

Now you can automate WhatsApp messages service to improve your business. Whatsapp chatbot is that growth hacking tool about which we discussed above. We can use the WhatsApp automation tool to grow your business. You know what? it can fulfill all the requirements needed in the growth hacking strategy funnel we have discussed above.

Easy Customer Acquisition

Acquisitions are essential to growing your business and setting yourself in the marketplace

Chatbot technology is developing as the next big thing that will transform the sales force. So Whatsapp chatbots allow you to engage customers with your brand through the ease of use, unique support, and on-demand access to information.

Creating an easy path down the sales funnel ensures that implementing a chatbot will only improve your customer acquisition process. By this simple automation, you can improve your acquisition at a great level.

That’s great!!!

More Customer retention

With the progress of chatbots, businesses have seen a revolution in customer care service and retention. If used in the correct way, Whatsapp chatbot can play a huge role in retaining your customer database. Because, chatbots understand the need for customers looking for comfort, the interest in them has grown significantly. It has been noted that a typical millennial prefers texting over calling, hence chatbots seem like the easier option.

An increase in customer retention of only 5% can relate to an increase in earnings of 25%. This is just because experienced customers are more likely to spend more with your brand (67% more), to be exact which then results in your business having to spend less on working costs. 

It’s actually easy to create an impression on your existing then gathering new customers

So by using chatbots, you can make easier customer retention. By giving a good customer service experience, we can get more customer retention.

Help in generating more Revenue:

chatbots are conversational computer programs. They are basically automatic messaging systems. Chatbots are very engaging, and people love them for their 24/7 availability and quick replies. The income potential chatbots offer is especially enhanced by the fact that their demand in the business is skyrocketing.

Here’s what we were able to achieve for Action Realty with our chatbot-driven real estate leads strategy:

There are many companies that are using chatbots to grow their businesses and generate leads in different fields. We have so many examples of revue generation with chatbots. You can further read this case study of how a real estate leads generated $500k by using a chatbot.

Get more referral customers

Expand your business by creating more reference customers by using your existing customers.

It’s basically a coupon code, or promo code is a computer-generated code, consisting of letters or numbers that customers can enter into a promotional box on a site’s shopping cart to obtain a discount on the current purchase.

According to Paul J. Zak, director of the Center for Neuroeconomics Studies at Claremont Graduate University:

“Getting a coupon, as hard as it is to believe, is physically shown to be more enjoyable than getting a gift,”

That means chatbot is also playing a vital role in engaging students in universities also. Everyone loves to get a discount

In the above image, you can easily see referral codes can increase your sales up to 10.8% monthly without investing single money.

Woah that’s great!

According to research, 83% of the audience have made an unplanned purchase based on a promotion or coupon. People are heavily affected by Referrals and a limited-time offer, so you should certainly use this strategy to market your event.

So you can create a referral discount template through Botsify Local marketing templates.

Create a template

So that’s the short overview of how WhatsApp chatbot is playing a vital role in all backgrounds of a growth hacking strategy or funnel. WhatsApp had more than half a billion daily active user status worldwide, up from 450 million global DAU in the second quarter of 2018.

 now let’s move ahead and I’ll show you some examples in which Botsfiy’s WhatsApp chatbot users are enhancing growth hacking strategy.

Autobahn 

One of Botsify customers Autobahn had great growth after applying WhatsApp chatbot on their business. According to them, they earn:

• 0-102,360 chatbot users in just 10 months.
• 0-8000+ leads with chatbots in 10 months.
• Reduced the number of phone calls they received daily.

Have a look at the stats of autobahn chatbot.

Uberoom

Uberoom is also a Botsify’s customer and they shared their experiences after using chatbots.

According to them, they get these perks:

They saved up to 5500 hours with a chatbot in 18 months which they waste on making their chat regular.

And their average chat time with a chatbot is 20 minutes which is supposed to be huge engagement.

Have a look at the stats of Uberoom chatbot.

Woah that’s great! i guess you also want to use Botsify chatbot. So let’s get started with botsify:

Create a template

That’s it! With this growth hacking tool, your business is poised for growth at every stage of its development. 

Automating your customer service with WhatsApp chatbot not only benefits users but also a great growth hacking strategy. Chatbots can decrease costs and give your business a way to provide 24/7 customer service. And through this chatbot, you can target the audience all over the world and provide them personal space to contact you.

That’s great!

What are your thoughts for WhatsApp chatbots can be a growth hacking strategy or not? let us know in the comment section below.
And for acquiring this growth hacking strategy book a free demo with Botsify.

The post 5 Growth Strategies With WhatsApp Chatbot appeared first on Botsify.