Hotels are always seeking for creative ways to lower expenses and improve customer service. A potent technology that can assist hotels in achieving these objectives is emerging: AI chatbots.

AI chatbots provide hotels with a resource- and money-efficient solution to provide guests with individualized and excellent customer service. This blog article will examine how AI chatbots are reshaping the hospitality sector by cutting costs and enhancing the client experience.

AI chatbot for hotel

A computer software that mimics human communication is known as a chatbot for hospitality. It can comprehend what guests are saying and give them the information or services they require using natural language processing and machine learning.

It is made to automate customer service activities in the hospitality sector, including making reservations, disclosing details about hotel amenities, and responding to frequent inquiries.

By automating processes that would otherwise be done by human staff, chatbots can aid in cost reduction. By responding to frequent inquiries with promptness and accuracy, they can enhance the guest experience.

How AI Chatbots Work in Hospitality Industry?

As chatbot technology advances quickly, they become more intuitive and user-friendly. Because AI chatbots for hotels can comprehend real language, they may react in a conversational manner that is accurate and interesting. They can also be interconnected with many different technologies and services, including reservation systems, reward programs, and even travel suppliers.

AI chatbots are also made to offer guests individualized assistance. They can make pertinent suggestions for activities and services that are customized to each guest by keeping track of guest preferences and previous purchases. Customers benefit from a more memorable experience, while hotels benefit by saving time and money by using less human labor.

In general, AI chatbots for hotels is a fantastic way for hotels to cut expenses while also enhancing customer service. They not only help clients save time and money, but they also make their experience more interesting and enjoyable. Hotels can stay ahead of the competition and provide the finest service to their customers by utilizing the power of AI.

The Benefits of Using AI Chatbots for Hotels

According to the Business Insider Report, 52% of millennials and 33% of all consumers would like to have all of their customer care needs met by automated means, such as conversational AI.

Chatbots are a practical method to cut costs while enhancing customer service. Ai chatbot for hotels can free up workers to offer greater customer service by automating routine chores like making reservations and delivering details about hotel facilities.

Chatbots can also assist shorten wait times by handling easy jobs fast and effectively. Businesses in the hotel industry can lower operating expenses while increasing customer satisfaction by deploying chatbots. The hotel sector uses chatbots for the reasons listed below.

1. It Works 24/7

The first and most important step in enhancing the visitor experience is to meet the consumer face-to-face. This shouldn’t be a difficult problem to solve in the modern digital environment because chatbot automation can aid you with this chore.

Once the customer service chatbot is set up, visitors can ask the chatbot any questions they have about their stay, such as what time breakfast is served or where the closest laundromat is. Additionally, since it’s accessible around-the-clock, visitors can get responses to their inquiries even when the front desk is closed.

2. Reduces Operational Cost

A chatbot has a comparatively low operational cost. Without incurring major development expenditures, the bot may be readily set and upgraded as required. Additionally, the chatbot can be utilized to automate hotel processes like reservations and customer service that would normally require human involvement. In order to lower personnel costs related to these duties, hotels can deploy chatbots.

3. Breaks Language Barrier

Customer satisfaction is essential for success in the hospitality sector. But language problems might make it difficult for visitors to acquire the assistance they require. Hotels receive visitors from all over the world, but they don’t all speak the same language. This can cause communication issues, which would ultimately make the visitor’s stay unpleasant. These hurdles can be removed by a chatbot by offering 24/7 service in several languages.

4. Follow Up with Guests

Make contact with a guest after they check out of your hotel to check on how their stay went. You may automate this procedure and save time by using a chatbot. Additionally, visitors will value a chatbot’s personalized touch. How to begin going is as follows:

• Create a chatbot for your Facebook page or website.
• Train your bot to respond to frequent inquiries about your hotel, including questions about amenities, routes, and check-in and check-out schedules.
• After a guest leaves, utilize your bot to follow up with them and gather feedback you can use to enhance your hotel.
• Watch your bot’s performance and make any necessary adjustments.

5. Increase Direct Bookings

Chatbots present a special chance to interact one-on-one with potential visitors in a sector where personalization is essential. Chatbots can raise the number of direct reservations made for your hotel by answering frequently asked questions and assisting with the reservation process.

It’s critical now more than ever for hotels to concentrate on direct reservations as online travel agencies (OTAs) are currently capturing an ever-growing portion of the pie. Chatbots are one method for doing this.

It will not only save you money by avoiding the exorbitant fees connected with third-party booking services, but it will also give your visitors a more seamless experience.

6. Ease for Customer Service Staff

You always search for ways to enhance client service as a hotel manager. Using a chatbot to implement this is one way to go about it.

Many of the duties that your customer service professionals presently perform, such as responding to inquiries about hotel policies, giving directions, and even taking reservations, can be handled by chatbots.

Your team will be freed up to offer greater service in other areas, like managing trickier client inquiries and offering concierge services. Additionally, since chatbots are accessible around-the-clock, they may help even when your team is not on duty.

7. Tailored Promotions and Guest Profiling

The hotel sector is all about giving your guests a tailored experience. And a chatbot would be the ideal tool for doing that. Using a chatbot, you may gather information about your visitors and utilize it to develop campaigns and experiences that are specifically catered to them.

Additionally, you can profile your visitors using chatbots to learn more about them. In this manner, you can anticipate their demands at all times.

8. Up-Selling and Cross-Selling Opportunities

AI chatbots are currently transforming the hospitality industry. They lower costs for the hotel while simultaneously giving guests speedier, more individualized service. Additionally, hotel chatbots have provided new ways for accommodations to upsell and cross-sell services to their visitors.

Hotels can offer extra services to their customers and boost their earnings through upselling. AI chatbots might be built to identify and comprehend when visitors require more than a straightforward service or item. For instance, the chatbot can suggest a suite or upgraded room with more facilities when guests are looking for a room. The customer can then follow the chatbot’s instructions to book an upgraded room.

Another approach for hotels to employ AI chatbots to boost sales is through cross-selling. Cross-selling is promoting similar goods and services to the initial purchase. For instance, the chatbot can suggest extra services like dinner reservations, spa packages, excursions, and more when customers reserve a hotel. Hotels may give their customers these choices in an interesting and practical way by utilizing a conversational AI bot, then feel free to contact with Botsify team for one of the best AI chatbots for hotel and get a free trial.

The post AI Chatbot for Hotels: Lower Costs, and Better Guest Experience appeared first on Botsify.

As you all know, On the night of Thursday 12th March, a few cases almost 8 of Coronavirus throughout Pakistan were recorded.

This is just the beginning as things have started going crazy throughout the country considering whatever is going around the world. This virus has infected many peoples in the world and now it is reached in Pakistan.

According to Dr. Tedros Adhanom Ghebreyesus

We are at a critical point in the global response to COVID-19 – we need everyone to get involved in this massive effort to keep the world safe.

The Pakistani government has already called off the schools and universities. Also, all the gathering places are banned due to urgent control of this speedy spreading virus, but unfortunately, some careless citizens are criticizing the steps and taking the outbreak of the virus so lightly.

How It ALL Started?

Due to these circumstances, Botsify’s CEO receives a call from the Digital Pakistan team in Islamabad about the Idea to launch Facebook Messenger chatbot to increase the awareness of the people.

The Digital Pakistan team headed by Tania Andrus is the initiative of the government of Pakistan launched in 2019 to introduce digital solutions to common civil problems using technology and with everything going around in the country as well as around the world the situation demanded the input.

They called Botsify at 9:00 pm on Thursday night and asked if there can be something ready within the night to convince the ministry about the digital step, the CEO, Usama Noman said we are up for the challenge and will do it voluntarily as much as we can afford.

By the next hour, a digital Pakistan team arranged a meeting in Islamabad and they started to gather new ideas for how to aware people of this virus and also collect the info on how people can prevent themselves from this virus.  

They provided the basic chatbot follow and we were able to put up a prototype in a few hours. By the Sunday morning 34 cases of coronavirus had been registered throughout the country.

Very next day, fortunately, they got approval from the government and with furthermore improvements we were able to launch the chatbot on the evening of Sunday.

But this way was very unfortunate. By the evening of Sunday 15th March 2020, the count of cases had doubled to almost 85 cases within a day which sounds very critical as the virus was spreading rapidly so making people aware became more important.

The Announcement

Tania Aidrus, the head of Digital Pakistan initiative announced the chatbot on her twitter and soon after the announced the chatbot had been taken very positively throughout the country. Botsify had received almost 15,000 messages by the night.

Here is how the country appreciated efforts.

Here is how Botsify handled all the incoming traffic of messages that started coming in.

If you want to try the Coronavirus Chatbot in action feel free to try it out here: 

Chatbot link: messenger.com/t/NHSRCOfficial (Select Messenger to open it.)

But unfortunately, the count of cases is spreading rapidly till now (31st march 2020) we have almost 1800 cases of coronavirus in our beloved country, which is quite dangerous in the future so that’s why we have made this coronavirus chatbot to create awareness in our nation.

Our PM Imran khan also find chatbot very useful in this pandemic outbreak and not only useful he also shared a post that chatbot is a useful information source nowadays.

So that’s why it encourages us more to work on this chatbot and spread awareness in the public through chatbots.

Not only us who are spreading knowledge through chatbot but also many other companies are using this chatbot for creating awareness in their customers at least likewise Jazz has also integrated our chatbot in their Darna Nahin Bachna hai campaign.

Have a look at how this chatbot is working in Jazz campaign:

I hope with this initiative more people can go social-isolation themselves, learn how this deadly virus has been increasing exponentially and take appropriate steps. Furthermore, you all can integrate this chatbot to create awareness in people and can participate in this awareness initiative.

Many countries are working on the vaccine of this virus hopefully we got the solution soon and also Pakistan is one of these countries Pakistani scientist are also busy in researching on this vaccine and also possible solutions like Researchers at the National University of Science and Technology have developed a testing kit for the novel coronavirus which will cost Rs2,000.

Adding more in the good news section is the rate of recovering people is also increasing day by day in Pakistan and local transmission cases of this virus are quite low maximum cases are the foreign return people that mean we are at the stage where we can control this virus just we have to maintain social distancing.

Have a look at the complete report 50+ cases are recovered successfully which means recovery rate is quite higher than death rate because Pakistan is one of the countries who is using the immune-boosting vaccine for developing ng the immune system of the patient’s resulting decrease in the death rate.

God help us all and may we discover the vaccine soon. 

So if you have some ideas to resolve this issue and to stop the spread of this virus feel free to contact us and also let us know your thoughts in the comment section below.

The post Botsify Launched Coronavirus Chatbot With Digital Pakistan Team appeared first on Botsify.

In order to amend that, you can opt for social media recruitment in the form of chatbot support. While it may seem counterintuitive at first, numerous chatbot automation platforms are already capable of delivering customized candidate interviewers to your business or website. Let’s take a look at several factors you should take into consideration, as well as a how-to on implementing social media recruitment chatbots quickly and easily.

Benefits of Chatbot Recruitment

• • Process Automation

There’s no denying that candidate vetting and recruitment take time and effort. Also, social media recruitment takes a lot of time too. John Marcy, an HR manager at Citatior spoke about the process of interviewing: “More time and resources go into hands-on interviews than any other aspect of recruitment. I highly advise my colleagues to streamline and automate as much as possible to save precious work hours.” Chatbots can effectively cut that process down, allowing for an automated approach to interviewing.

• • Higher HR Efficiency

In opting for social media chatbots, you effectively free up your HR’s time and resources. These can be used for interview reviews, candidate outreach, and other daily HR activities. No HR staff member will lose time over having to manually interview each potential employee with chatbots present and enabled.

• • Wider Reach and Influence

With its multi-billion following, social media networks are ripe for recruitment campaigns. Whether you opt for Facebook, Twitter, LinkedIn, or a combination of your own, you won’t make a mistake by posting your openings through social media. These platforms can give your company an unprecedented reach, as well as to help your brand establish itself as an influential industry presence.

1. Create a Recruitment Profile

Before you invest any time or resources into chatbot implementation, make sure that your needs justify its use. What type of candidate are you looking for and how many do you hope to attract? Chatbots are highly efficient in their outreach and candidate engagement, which means that their interviews won’t take too long.

Create a concise but cohesive recruitment profile, coupled with a clear job description, candidate requirements and employment benefits. This profile will also be used in further social media advertisement of your job opening, which means you should pay close attention to what you write.

2. Choose Your Chatbot Platform For “Social Media Recruitment”

Typically, you won’t approach chatbot integration from scratch. As we’ve mentioned before, prolific chatbot platforms already exist with pre-made assets and code ready for implementation. For example, Botsify features a very comprehensive Facebook-enabled chatbot. It can easily be customized to fit your brand’s needs, allowing you to jump straight to results with little to no downtime.

James Daily, a marketing expert at FlashEssay spoke about chatbots: “I encourage the use of chatbots for recruitment and customer engagement. Since its implementation, our website has seen substantial growth in conversion and retention.” The platform you choose should be able to provide 24/7 customer support, ongoing monitoring, and updates for your chatbot, as well as competitive pricing. If any or all of these benefits are not present, try looking elsewhere for your perfect chatbot platform.

3. Formulate Candidate Questions

It’s important to note that chatbots are machine-learning algorithms. This means that they are capable of operating to as much capacity as you allow them to. By formulating direct, clear, and relevant questions for them, your chatbots will be more than able to interview candidates quickly and efficiently.

It’s also good practice to proofread and spellcheck any questions to avoid confusion or misunderstanding with your potential employees. In that respect, platforms such as OnlineWritersRating, Hemingway, and EssaySupply can prove to be quite effective. Once you have a list of questions for your chatbots to use, you can activate them on your social media pages and wait for candidates to submit their answers.

4. Create Promotional Content

Your candidate pool will only be as good as the promotional content you create to advertise your job openings. In that regard, social media platforms are ripe with possibility. William Blaming, a recruitment specialist at ResumesCentre was quoted recently: “When it comes to job position marketing, your company should fire on all cylinders. Don’t overlook a website or a forum just because you haven’t heard of it before. If your competitors and industry use it, you should use it as well.”

You can create short-form visual content with motivational messages, video presentations, or long-form blogs hosted on your main website. Any and all materials which showcase your internal culture, long-term goals, and employee satisfaction will go a long way in nudging candidates towards your chatbots. Make sure to include short instructions on how to reach your chatbots and engage them in interview mode to avoid any confusion or potential spam. This way you can get social media recruitment to an optimum level.

5. Review Results & Conduct Selection

Once your campaign expires, all that’s left to do is for your HR sector to review the chatbots’ data. If you formulated your questions adequately, your team shouldn’t have a hard time choosing quality candidates from the list. Each viable candidate should be contacted by a member of your HR department and notified of their selection. All candidates that didn’t pass the selection process should at least be notified of their status via email or social media messages, with feedback for further improvement.

Just because you (as a company) got what you were looking for at the moment doesn’t mean that your brand representation is over. Your social media pages should remain active and feature new content at least periodically. Let people know that you are open to communication, chatbot, or not.

Conclusion

It’s no secret that HR departments have a lot on their plates with in-house employee management and satisfaction. Adding chatbots to the mix might help your brand break new ground in terms of candidate markets and social media exposure. Test the waters of chatbot implementation in social media before opting for a full-blown recruitment campaign. You might be surprised to discover the warm and forthcoming reception of social media users towards using chatbots.

The post Social Media Recruitment Made Simple and Straightforward – Build Your Own Chatbot appeared first on Botsify.

Product & Services:

Their product and services are targeted to both people and companies.

For people, they offer:

• Health Insurance
• Personal accidents
• Student Insurance
• Insurance for your Home
• Insurance for Serious Diseases

Whereas for Companies, they offer:

• Microinsurance
• All Construction Risk
• All Risk in Electronic Equipment
• Mining Risks
• Machinery Breakdown
• All Contractor Equipment Risk
• All Assembly Risk
• Employee Loyalty
• All Risk of Property Damage
• Loss of Benefits
• Banking Protection
• Civil Liability
• Oil Risks
• Air navigation
• Agricultural
• Helmet and boat

Purpose Of Chatbot:

There were several reasons for Bisa Seguros to opt for a chatbot.

They wanted to allow customers to see their product offerings and learn more about them. The customer can also speak to an agent about a particular product.

The customer can report a loss, and Bisa Seguros can collect their information and the follow up accordingly.

They wanted their customers to see the company’s office timings, office locations and allow them to reach out to a human agent.

Customers should be able to request help, lodge a complaint or give feedback.

Chatbot Flow:

Whenever a new customer lands on Bisa Seguros’s Facebook page or on their website and begins to chat by pressing the Get Started button, the chatbot greets the customer and offers three options for the customer to choose from. These options are:

• Insurance
• Sinister Automotive
• Consultations & Claims

Choosing the insurance option will display the insurances offered by the company

If the customer selects Sinister Automotive, the chatbot first informs the customer that it will need to collect some information in order to proceed. If the customer agrees then the chatbot ask few questions as seen in image below

Finally, choosing the third option gives three more options to the customer

• Offices and Hours
• Frequently Asked Questions
• Send a Claim

It allows the customer to know the company’s address and their office timings, to see all the FAQs, and send a claim.

Bisa Seguros launched on 1st January 2018. To this day it now has more than 3.8K users out of which 2.9K are Facebook users.

They have sent more than 43.5K messages. Which means that Botsify have saved time to write those 43.5K messages.

According to a report, Bisa Seguros has collected over 1000 leads, they have saved over 500 hours of customer support cost, and they’re serving an average of 66 messages each day with overall 18,746 messages served till date

Try it Now:

Bisa Seguros Chatbot currently resides on their website & Facebook page with over 51k Facebook likes.

Try on Website at the bottom right side of the website.
https://www.bisaseguros.com/

Try on Facebook (Send Message)
https://web.facebook.com/pg/BisaSegurosBolivia

The post How Bisa Seguros Generated 3.8K Qualified Leads In Just 7 Months appeared first on Botsify.

We at Botsify have a solution to your problem for the pain and the initial work you go through when building a chatbot for your business.

We are presenting you Botsify Website Chatbot, it collects the questions and answers from your website content and the search engine and builds out a free demo and free ideal experience for you in just 1 minute.

Literally 1 minute.

Still don’t believe us? Take a look at the following video we crawl, your favourite furniture site “Ikea.com”.

Our system and algorithm works for most of the website on the internet (including yours).

All you have to do is head over to Botsify.com and enter your website URL. The demo we build for you is purely based on your website content, and you don’t even need to sign up to Botsify platform unless you see the value in your customized, personalized chatbot demo.

Wow … Right?

Our system automatically and intelligently reads your website content, finds frequently asked questions, build it’s intelligence from the links of your website it finds in Google Search Engine and put up a read to use chatbot for your website.

Why does it count so much?

We saw almost a year ago Microsoft Published it’s platform called “QnA Maker” which basically turns your FAQ to Chatbot, but we found out they are not solving the right issue.

Most of the content website and even some of the services website don’t have a dedicated FAQ section in your chatbot. It is almost like entering your probably questions in two different places and then waiting for someone to ask those questions.

But we take the information from your website (not just FAQ page) and convert it into NLP based questions which people can ask and your chatbot can respond to.

Other cool features in line

No need for Upkeep

The chatbot Botsify build for your website is also updated with the content of your site in many cases. So you shouldn’t be too much concerned about your visitors getting outdated data from your chatbot.

Next Steps

We have been working on this for the past 3 months and we have come across several challenges while working on this, our system doesn’t incorporate languages other than English very well at the moment and this is something we are currently looking into.

At Botsify, we are working for solving your customer support pains, the time you take to respond your customers in the live chat is really crucial, you are losing sales, and conversions when you are not capturing those valuable leads in your live chat who wants to talk to you.

You can’t be online 24/7, or afford a dedicated customer support staff for night shifts.

You need a chatbot!

Botsify is the solution to your problems if you are encountering any of the above issues. Build a chatbot with Botsify and start generating leads for your business while you sleep.

The post Automatic Customer Support Chatbot In 1 Minute appeared first on Botsify.