{"id":6520,"date":"2023-04-03T07:02:12","date_gmt":"2023-04-03T07:02:12","guid":{"rendered":"https:\/\/botsify.com\/blog\/?p=6520"},"modified":"2023-10-18T09:16:06","modified_gmt":"2023-10-18T09:16:06","slug":"what-is-conversational-ai-in-e-commerce-how-will","status":"publish","type":"post","link":"https:\/\/botsify.com\/blog\/what-is-conversational-ai-in-e-commerce-how-will\/","title":{"rendered":"What is Conversational AI in e-Commerce? How will it transform e-Commerce?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Artificial intelligence (AI) has transformed all types of industries. From healthcare, and business, to transportation, <\/span><a href=_-151.html><span style=\"font-weight: 400;\">hospitality<\/span><\/a><span style=\"font-weight: 400;\">, education, and security, AI has become revolutionary in all aspects. This is true for e-commerce, particularly in e-commerce messaging.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-6521\" src=_-152.html alt=\"Conversational AI\" width=\"512\" height=\"213\" srcset=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2023\/04\/Conversational-AI.png 512w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2023\/04\/Conversational-AI-300x125.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">The messaging revolution in e-commerce increased the use of messaging platforms and <a href=_-153.html>chatbots<\/a> for customer service and sales in online shopping. Consumers&#8217; growing preference for instant, convenient, and personal communication and advancements in AI and natural language processing has been driving this trend. Messaging in e-commerce allows for real-time interactions, quicker resolution of customer inquiries and issues, and an improved overall shopping experience.<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_55 counter-hierarchy ez-toc-counter ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor: pointer\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=_-3.html#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\" role=\"button\"><label for=\"item-66505d257c1f5\" ><span class=\"\"><span style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #fee22e;color:#fee22e\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #fee22e;color:#fee22e\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input aria-label=\"Toggle\" aria-label=\"item-66505d257c1f5\"  type=\"checkbox\" id=\"item-66505d257c1f5\"><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><ul class='ez-toc-list-level-6'><li class='ez-toc-heading-level-6'><ul class='ez-toc-list-level-6'><li class='ez-toc-heading-level-6'><ul class='ez-toc-list-level-6'><li class='ez-toc-heading-level-6'><a class=\"ez-toc-link ez-toc-heading-1\" href=index-1103.html#What_is_conversational_AI_in_e-commerce\" title=\"What is conversational AI in e-commerce?\">What is conversational AI in e-commerce?<\/a><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=index-1103.html#Types_of_conversational_AI\" title=\"Types of conversational AI\">Types of conversational AI<\/a><ul class='ez-toc-list-level-5'><li class='ez-toc-heading-level-5'><ul class='ez-toc-list-level-5'><li class='ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-3\" href=index-1103.html#Rule-Based_Conversational_AI\" title=\"Rule-Based Conversational AI: \">Rule-Based Conversational AI: <\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-4\" href=index-1103.html#Retrieval-Based_Conversational_AI\" title=\"Retrieval-Based Conversational AI: \">Retrieval-Based Conversational AI: <\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-5\" href=index-1103.html#Generative_Conversational_AI\" title=\"Generative Conversational AI: \">Generative Conversational AI: <\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=index-1103.html#Generate_More_Leads_With_Website_Messenger_Chatbots\" title=\"Generate More Leads With Website &amp; Messenger Chatbots\">Generate More Leads With Website &amp; Messenger Chatbots<\/a><ul class='ez-toc-list-level-4'><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-7\" href=index-1103.html#Hybrid_Conversational_AI\" title=\"Hybrid Conversational AI: \">Hybrid Conversational AI: <\/a><ul class='ez-toc-list-level-5'><li class='ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-8\" href=index-1103.html#Task-Oriented_Conversational_AI\" title=\"Task-Oriented Conversational AI: \">Task-Oriented Conversational AI: <\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-9\" href=index-1103.html#Open-Domain_Conversational_AI\" title=\"Open-Domain Conversational AI: \">Open-Domain Conversational AI: <\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-10\" href=index-1103.html#Discussion\" title=\"Discussion\">Discussion<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=index-1103.html#Examples_of_conversational_AI\" title=\"Examples of conversational AI\">Examples of conversational AI<\/a><ul class='ez-toc-list-level-5'><li class='ez-toc-heading-level-5'><ul class='ez-toc-list-level-5'><li class='ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-12\" href=index-1103.html#Virtual_Assistants\" title=\"Virtual Assistants: \">Virtual Assistants: <\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-13\" href=index-1103.html#Customer_Service_Bots\" title=\"Customer Service Bots: \">Customer Service Bots: <\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-14\" href=index-1103.html#Language_Translation_Bots\" title=\"Language Translation Bots: \">Language Translation Bots: <\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-15\" href=index-1103.html#Personal_Shopping_Bots\" title=\"Personal Shopping Bots: \">Personal Shopping Bots: <\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-16\" href=index-1103.html#Virtual_Interview_Bots\" title=\"Virtual Interview Bots: \">Virtual Interview Bots: <\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=index-1103.html#How_will_conversational_AI_transform_e-Commerce\" title=\"How will conversational AI transform e-Commerce?\">How will conversational AI transform e-Commerce?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=index-1103.html#Improved_customer_service\" title=\"Improved customer service\u00a0\">Improved customer service\u00a0<\/a><ul class='ez-toc-list-level-5'><li class='ez-toc-heading-level-5'><ul class='ez-toc-list-level-5'><li class='ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-19\" href=index-1103.html#247_Availability\" title=\"24\/7 Availability: \">24\/7 Availability: <\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-20\" href=index-1103.html#Quick_Response_Times\" title=\"Quick Response Times: \">Quick Response Times: <\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-21\" href=index-1103.html#Personalized_Interactions\" title=\"Personalized Interactions: \">Personalized Interactions: <\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-22\" href=index-1103.html#Scalability\" title=\"Scalability: \">Scalability: <\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-23\" href=index-1103.html#Discussion-2\" title=\"Discussion\">Discussion<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-24\" href=index-1103.html#Personalized_shopping_experiences\" title=\"Personalized shopping experiences\">Personalized shopping experiences<\/a><ul class='ez-toc-list-level-5'><li class='ez-toc-heading-level-5'><ul class='ez-toc-list-level-5'><li class='ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-25\" href=index-1103.html#Personalized_Recommendations\" title=\"Personalized Recommendations: \">Personalized Recommendations: <\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-26\" href=index-1103.html#Context-Aware_Interactions\" title=\"Context-Aware Interactions: \">Context-Aware Interactions: <\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-27\" href=index-1103.html#Natural_Language_Processing\" title=\"Natural Language Processing: \">Natural Language Processing: <\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-28\" href=index-1103.html#Customer_Profile_Management\" title=\"Customer Profile Management: \">Customer Profile Management: <\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-29\" href=index-1103.html#Seamless_Integration_with_Other_Systems\" title=\"Seamless Integration with Other Systems: \">Seamless Integration with Other Systems: <\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-30\" href=index-1103.html#Discussion-3\" title=\"Discussion\">Discussion<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-31\" href=index-1103.html#Increased_sales\" title=\"Increased sales\">Increased sales<\/a><ul class='ez-toc-list-level-5'><li class='ez-toc-heading-level-5'><ul class='ez-toc-list-level-5'><li class='ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-32\" href=index-1103.html#Upselling_and_Cross-selling\" title=\"Upselling and Cross-selling: \">Upselling and Cross-selling: <\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-33\" href=index-1103.html#Improved_Customer_Engagement\" title=\"Improved Customer Engagement: \">Improved Customer Engagement: <\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-34\" href=index-1103.html#Streamlined_Purchase_Process\" title=\"Streamlined Purchase Process: \">Streamlined Purchase Process: <\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-35\" href=index-1103.html#Promotions_and_Offers\" title=\"Promotions and Offers: \">Promotions and Offers: <\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-36\" href=index-1103.html#Discussion-4\" title=\"Discussion\">Discussion<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-37\" href=index-1103.html#Reduced_costs\" title=\"Reduced costs\">Reduced costs<\/a><ul class='ez-toc-list-level-5'><li class='ez-toc-heading-level-5'><ul class='ez-toc-list-level-5'><li class='ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-38\" href=index-1103.html#Automation_of_Repetitive_Tasks\" title=\"Automation of Repetitive Tasks: \">Automation of Repetitive Tasks: <\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-39\" href=index-1103.html#Scalability-2\" title=\"Scalability: \">Scalability: <\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-40\" href=index-1103.html#Increased_Efficiency\" title=\"Increased Efficiency: \">Increased Efficiency: <\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-41\" href=index-1103.html#Reduced_Training_Costs\" title=\"Reduced Training Costs: \">Reduced Training Costs: <\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-42\" href=index-1103.html#Discussion-5\" title=\"Discussion\">Discussion<\/a><ul class='ez-toc-list-level-5'><li class='ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-43\" href=index-1103.html#Conversational_AI_is_a_big_part_of_the_future_of_e-Commerce\" title=\"Conversational AI is a big part of the future of e-Commerce\">Conversational AI is a big part of the future of e-Commerce<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-44\" href=index-1103.html#Generate_More_Leads_With_Website_Messenger_Chatbots-2\" title=\"Generate More Leads With Website &amp; Messenger Chatbots\">Generate More Leads With Website &amp; Messenger Chatbots<\/a><\/li><\/ul><\/nav><\/div>\n<h6><span class=\"ez-toc-section\" id=\"What_is_conversational_AI_in_e-commerce\"><\/span><b>What is conversational AI in e-commerce?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h6>\n<p><a href=_-154.html><span style=\"font-weight: 400;\">Conversational AI<\/span><\/a><span style=\"font-weight: 400;\"> in e-commerce refers to using natural language processing (NLP) and AI technologies to enable customers to interact with e-commerce platforms through voice or text-based conversations. This technology aims to provide a more personalized and human-like customer service experience by allowing customers to ask questions, make purchases, and receive support conversationally. Conversational AI in e-commerce aims to enhance customer engagement, improve customer satisfaction, and streamline sales and approval processes.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Types_of_conversational_AI\"><\/span><b>Types of conversational AI<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">There are several types of conversational AI, including:<\/span><\/p>\n<ul>\n<li>\n<h5><span class=\"ez-toc-section\" id=\"Rule-Based_Conversational_AI\"><\/span><strong>Rule-Based Conversational AI<\/strong><span style=\"font-weight: 400;\"><strong>:<\/strong> <\/span><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">A rule-based conversational AI is a type that uses a set of predefined rules to respond to user queries. It operates by matching user inputs to a set of predetermined rules and providing a corresponding response based on those rules. This type of conversational AI is often used in simple chatbots, where the interactions are limited and straightforward. It is typically easy to implement and maintain but may struggle to handle complex or unpredictable conversational scenarios and provide a more human-like response.<\/span><\/p>\n<ul>\n<li>\n<h5><span class=\"ez-toc-section\" id=\"Retrieval-Based_Conversational_AI\"><\/span><strong>Retrieval-Based Conversational AI<\/strong><span style=\"font-weight: 400;\"><strong>:<\/strong> <\/span><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Retrieval-based conversational AI is a type of conversational AI that utilizes a pre-populated database of responses to return a relevant answer to the user. It operates by finding the closest matching response in its database to the user&#8217;s input and returning that as the answer. This type of conversational AI is often used in customer service chatbots, where many frequently asked questions can be pre-populated and quickly retrieved as needed. It can provide quick and accurate answers to specific inquiries but may need help with more complex or open-ended conversation scenarios.<\/span><\/p>\n<ul>\n<li>\n<h5><span class=\"ez-toc-section\" id=\"Generative_Conversational_AI\"><\/span><strong>Generative Conversational AI<\/strong><span style=\"font-weight: 400;\"><strong>:<\/strong> <\/span><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This is an artificial intelligence system designed to generate human-like responses in natural language in real time. It uses deep learning algorithms and large training data to generate coherent and contextually appropriate text. The AI model can be trained on various topics and used in various applications such as chatbots, virtual assistants, and conversational interfaces.<\/span><\/p>\n<section class=\"bt-blog-inline-subs-wrap\">\n<div class=\"bt-blog-inline-subs-inr inline-subs-v3\">\n<h3><span class=\"ez-toc-section\" id=\"Generate_More_Leads_With_Website_Messenger_Chatbots\"><\/span>Generate More Leads With Website &amp; Messenger Chatbots<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Gather quality leads on autopilot and 10x your ROI with automated chats<\/p>\n<div class=\"inline-subs-cta\"><a class=\"bt-glb-btn\" href=_-155.html target=\"_blank\" rel=\"noopener noreferrer\">Book Now!<\/a><\/div>\n<\/div>\n<\/section>\n<ul>\n<li>\n<h4><span class=\"ez-toc-section\" id=\"Hybrid_Conversational_AI\"><\/span><strong>Hybrid Conversational AI<\/strong><span style=\"font-weight: 400;\"><strong>:<\/strong> <\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This refers to a conversational AI system that combines rule-based and machine learning (ML) approaches to generate responses. It uses a combination of hand-crafted rules and algorithms to generate responses in real time. The hand-crafted rules provide a basic understanding of the context and help the system handle simple, straightforward queries, while the ML algorithms handle more complex nuanced interactions. The hybrid approach balances the accuracy and efficiency of rule-based systems and the flexibility and adaptability of ML-based systems.<\/span><\/p>\n<ul>\n<li>\n<h5><span class=\"ez-toc-section\" id=\"Task-Oriented_Conversational_AI\"><\/span><strong>Task-Oriented Conversational AI<\/strong><span style=\"font-weight: 400;\"><strong>:<\/strong> <\/span><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Task-oriented conversational AI is a type that is designed to perform specific tasks or carry out transactions through a conversational interface. It is often used in customer service, <\/span><a href=_-156.html rel=\"nofollow\"><span style=\"font-weight: 400;\">e-commerce development<\/span><\/a><span style=\"font-weight: 400;\">, and other applications where the goal is to complete a specific task, such as booking a flight or ordering a product. Task-oriented conversational AI uses NLP and ML algorithms to understand the user&#8217;s request and respond appropriately. The system is trained on a set of specific tasks. It is designed to handle a limited conversation scope, making it more focused and efficient than general conversational AI systems.<\/span><\/p>\n<ul>\n<li>\n<h5><span class=\"ez-toc-section\" id=\"Open-Domain_Conversational_AI\"><\/span><strong>Open-Domain Conversational AI<\/strong><span style=\"font-weight: 400;\"><strong>:<\/strong> <\/span><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This artificial intelligence system is trained on a wide range of topics and is capable of having general conversations with users about any topic. Unlike task-oriented conversational AI, open-domain conversational AI does not have a specific task or transaction in mind. Instead, its goal is to have a natural and engaging conversation with the user.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Discussion\"><\/span><strong>Discussion<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">This type of conversational AI typically uses large language models such as GPT-3 to generate responses. Users can use it in applications such as chatbots, virtual assistants, and social media bots. The open-domain nature of these systems makes them more versatile and flexible but also more challenging to train. They need to handle various topics and respond to unpredictable user inputs.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Examples_of_conversational_AI\"><\/span><strong>Examples of conversational AI<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><a href=_-2.html><b>Chatbots<\/b><\/a><span style=\"font-weight: 400;\">: Automated programs that use natural language processing to understand and respond to customer requests through text or voice interactions.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"align-center size-full wp-image-6522\" src=_-157.html alt=\"mobile preview in examples\" width=\"469\" height=\"512\" srcset=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2023\/04\/mobile-preview-in-examples.png 469w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2023\/04\/mobile-preview-in-examples-275x300.png 275w\" sizes=\"(max-width: 469px) 100vw, 469px\" \/><\/p>\n<h5><span class=\"ez-toc-section\" id=\"Virtual_Assistants\"><\/span><b>Virtual Assistants<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p><span style=\"font-weight: 400;\"><a href=_-158.html>Artificial intelligence<\/a> systems that can perform tasks, provide information, and answer questions, such as Apple&#8217;s Siri or Amazon&#8217;s Alexa.<\/span><\/p>\n<h5><span class=\"ez-toc-section\" id=\"Customer_Service_Bots\"><\/span><b>Customer Service Bots<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">Chatbots specifically designed for customer service and support can handle various customer inquiries and issues.<\/span><\/p>\n<h5><span class=\"ez-toc-section\" id=\"Language_Translation_Bots\"><\/span><b>Language Translation Bots<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">Chatbots that can translate conversations between languages in real time.<\/span><\/p>\n<h5><span class=\"ez-toc-section\" id=\"Personal_Shopping_Bots\"><\/span><b>Personal Shopping Bots<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">Chatbots that can provide personalized shopping recommendations, answer product-related questions\u00a0and assist in the purchase process.<\/span><\/p>\n<h5><span class=\"ez-toc-section\" id=\"Virtual_Interview_Bots\"><\/span><b>Virtual Interview Bots<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">Chatbots that can conduct job interviews and screen candidates by asking predetermined questions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These are some of the most common examples of conversational AI, but the technology is constantly evolving, and new applications are being developed constantly.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"How_will_conversational_AI_transform_e-Commerce\"><\/span><strong>How will conversational AI transform e-Commerce?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-6523\" src=_-159.html alt=\"Ecommerce solutions\" width=\"512\" height=\"256\" srcset=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2023\/04\/Ecommerce-solutions.png 512w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2023\/04\/Ecommerce-solutions-300x150.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Aside from <\/span><a href=_-160.html><span style=\"font-weight: 400;\">e-commerce software solutions<\/span><\/a><span style=\"font-weight: 400;\">, conversational AI has the potential to significantly transform e-commerce by providing a more convenient and personalized shopping experience to customers. Some of the ways conversational AI is likely to impact e-commerce include the following:<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Improved_customer_service\"><\/span><b>Improved customer service<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Conversational AI, or chatbots, can improve <\/span><a href=indexdd10.html><span style=\"font-weight: 400;\">customer service<\/span><\/a><span style=\"font-weight: 400;\"> in the following ways:<\/span><\/p>\n<h5><span class=\"ez-toc-section\" id=\"247_Availability\"><\/span><b>24\/7 Availability<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">Chatbots can be available 24\/7 to answer customer questions and provide support, even outside business hours.<\/span><\/p>\n<h5><span class=\"ez-toc-section\" id=\"Quick_Response_Times\"><\/span><b>Quick Response Times<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">Chatbots can quickly respond to customer inquiries, reducing wait times and improving the overall customer experience.<\/span><\/p>\n<h5><span class=\"ez-toc-section\" id=\"Personalized_Interactions\"><\/span><b>Personalized Interactions<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">Conversational AI can use natural language processing to understand customer requests and provide personalized responses, creating a more human-like experience.<\/span><\/p>\n<h5><span class=\"ez-toc-section\" id=\"Scalability\"><\/span><b>Scalability<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">Conversational AI can handle many customer interactions simultaneously, enabling companies to scale their customer service operations to meet demand.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Discussion-2\"><\/span><strong>Discussion<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Overall, conversational AI can provide improved customer service by delivering quick, efficient, and personalized interactions and freeing up customer service agents to focus on higher-value tasks.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Personalized_shopping_experiences\"><\/span><b>Personalized shopping experiences<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Conversational AI can provide a <\/span><a href=indexdd10-2.html><span style=\"font-weight: 400;\">personalized shopping experience<\/span><\/a><span style=\"font-weight: 400;\"> through the following capabilities:<\/span><\/p>\n<h5><span class=\"ez-toc-section\" id=\"Personalized_Recommendations\"><\/span><b>Personalized Recommendations<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">Chatbots can use data such as previous purchases, browsing history, and customer preferences to recommend products tailored to the individual shopper.<\/span><\/p>\n<h5><span class=\"ez-toc-section\" id=\"Context-Aware_Interactions\"><\/span><b>Context-Aware Interactions<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">Chatbots can understand the context of a customer&#8217;s request and provide relevant information and suggestions based on the current conversation. For instance, it can be a great help <\/span><a href=_-161.html rel=\"nofollow\"><span style=\"font-weight: 400;\">for artists<\/span><\/a><span style=\"font-weight: 400;\"> who are looking for the right brush for their illustrations on a site.<\/span><\/p>\n<h5><span class=\"ez-toc-section\" id=\"Natural_Language_Processing\"><\/span><b>Natural Language Processing<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">Conversational AI can understand and respond to customer requests in a human-like manner, creating a more personal and engaging shopping experience.<\/span><\/p>\n<h5><span class=\"ez-toc-section\" id=\"Customer_Profile_Management\"><\/span><b>Customer Profile Management<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">Chatbots can store and track customer information, allowing them to remember and use past interactions to provide more relevant recommendations and information in future interactions.<\/span><\/p>\n<h5><span class=\"ez-toc-section\" id=\"Seamless_Integration_with_Other_Systems\"><\/span><b>Seamless Integration with Other Systems<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">Chatbots can be integrated with other systems, such as order management, inventory management, and payment systems, to provide a seamless and convenient shopping experience.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Discussion-3\"><\/span><strong>Discussion<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">By leveraging these capabilities, conversational AI can provide a personalized shopping experience that is more engaging, relevant, and convenient to customers.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Increased_sales\"><\/span><b>Increased sales<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Conversational AI can increase sales in a business by utilizing the following strategies:<\/span><\/p>\n<h5><span class=\"ez-toc-section\" id=\"Upselling_and_Cross-selling\"><\/span><b>Upselling and Cross-selling<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">Chatbots can use customer data and purchase history to recommend complementary or higher-priced products, increasing average order value.<\/span><\/p>\n<h5><span class=\"ez-toc-section\" id=\"Improved_Customer_Engagement\"><\/span><b>Improved Customer Engagement<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">C<\/span><span style=\"font-weight: 400;\">onversational AI can provide a more personal and interactive shopping experience, increasing <a href=_-162.html>customer engagement<\/a> and building brand loyalty.<\/span><\/p>\n<h5><span class=\"ez-toc-section\" id=\"Streamlined_Purchase_Process\"><\/span><b>Streamlined Purchase Process<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">Chatbots can automate the purchase process, making it faster and more convenient for customers and reducing friction in the sales process.<\/span><\/p>\n<h5><span class=\"ez-toc-section\" id=\"Promotions_and_Offers\"><\/span><b>Promotions and Offers<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">Chatbots can send personalized promotions and offer to customers based on their purchase history, preferences, and behavior, increasing the effectiveness of marketing campaigns.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Discussion-4\"><\/span><strong>Discussion<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Through these strategies, conversational AI can increase sales and improve customers&#8217; overall shopping experience, driving business growth.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Reduced_costs\"><\/span><b>Reduced costs<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Conversational AI can reduce costs in a business in several ways:<\/span><\/p>\n<h5><span class=\"ez-toc-section\" id=\"Automation_of_Repetitive_Tasks\"><\/span><b>Automation of Repetitive Tasks<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">Chatbots can automate repetitive and time-consuming tasks, such as answering frequently asked questions, freeing human customer service agents to focus on more complex issues.<\/span><\/p>\n<h5><span class=\"ez-toc-section\" id=\"Scalability-2\"><\/span><b>Scalability<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">Chatbots can handle a large volume of customer interactions simultaneously, reducing the need for additional customer service staff as the business grows.<\/span><\/p>\n<h5><span class=\"ez-toc-section\" id=\"Increased_Efficiency\"><\/span><b>Increased Efficiency<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">Chatbots can provide quick and accurate responses to customer inquiries, reducing resolution times and increasing overall efficiency.<\/span><\/p>\n<h5><span class=\"ez-toc-section\" id=\"Reduced_Training_Costs\"><\/span><b>Reduced Training Costs<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">Chatbots do not require training like human customer service agents do, reducing the cost of training and onboarding new employees.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Discussion-5\"><\/span><strong>Discussion<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">By utilizing conversational AI, businesses can reduce customer service costs while improving the overall customer experience. This can lead to significant cost savings, improved efficiency, and increased profitability.<\/span><\/p>\n<h5><span class=\"ez-toc-section\" id=\"Conversational_AI_is_a_big_part_of_the_future_of_e-Commerce\"><\/span><strong><em>Conversational AI is a big part of the future of e-Commerce<\/em><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p><a href=_-163.html rel=\"nofollow\"><span style=\"font-weight: 400;\">Artificial intelligence<\/span><\/a><span style=\"font-weight: 400;\"> indeed contributes a big chunk to e-commerce automation. From customer support to sales and marketing, it revolutionizes every industry. With conversational AI, businesses have the potential to enhance the e-commerce experience significantly.<\/span><\/p>\n<section class=\"bt-blog-inline-subs-wrap\">\n<div class=\"bt-blog-inline-subs-inr inline-subs-v3\">\n<h3><span class=\"ez-toc-section\" id=\"Generate_More_Leads_With_Website_Messenger_Chatbots-2\"><\/span>Generate More Leads With Website &amp; Messenger Chatbots<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Gather quality leads on autopilot and 10x your ROI with automated chats<\/p>\n<div class=\"inline-subs-cta\"><a class=\"bt-glb-btn\" href=_-9.html target=\"_blank\" rel=\"noopener noreferrer\">Create Now!<\/a><\/div>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Artificial intelligence (AI) has transformed all types of industries. From healthcare, and business, to transportation, hospitality, education, and security, AI has become revolutionary in all &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=_-164.html> <span class=\"screen-reader-text\">What is Conversational AI in e-Commerce? How will it transform e-Commerce?<\/span> Read More \u00bb<\/a><\/p>\n","protected":false},"author":185,"featured_media":6524,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,176],"tags":[40,85],"ppma_author":[373],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What is Conversational AI in e-Commerce? How will it transform e-Commerce? - Botsify<\/title>\n<!-- Added by HTTrack --><meta http-equiv="content-type" content="text/html;charset=utf-8" /><!-- /Added by HTTrack -->
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